Thank you for choosing PARRCEL. These Terms and Conditions (the "Terms") outline your legal rights and responsibilities when accessing or using the PARRCEL website at [www.parrcel.in] (the "Site") and any related mobile or software applications (the "PARRCEL Platform"), including but not limited to the delivery of information via the Platform, whether existing now or in the future, that link to these Terms (collectively, the "Services").
These Terms are effective for all existing and future PARRCEL users, including but not limited to those with access to restaurant business pages to manage their claimed listings. By accessing or using the PARRCEL Platform, you agree to these Terms and enter into a legally binding contract with [Your Company Name], a company incorporated under the Companies Act, 2013, with its registered office at Parcel lsb private limited, located at no.48, 1st Main Road, Parvathipura, Hosakote, Bangalore Rural - 562114, India (hereinafter referred to as "PARRCEL"). If you do not accept these Terms or are unable to be bound by them, you may not use the Services. Your use of the PARRCEL Platform is at your own risk.
You can accept these Terms by:
User: "User," "You," or "Your" refers to you as a user of the Services, including individuals accessing or using the Services to share, display, host, publish, transact, or upload information, views, or pictures, and includes those managing claimed restaurant business listings.
Content: "Content" includes but is not limited to reviews, images, photos, audio, video, location data, and all other forms of information or data. "Your Content" or "User Content" means content you upload, share, or transmit through the Services, such as ratings, reviews, images, messages, or profile information. "PARRCEL Content" means content created by PARRCEL, including visual interfaces, graphics, design, software, aggregate ratings, and other elements of the Services, excluding Your Content and Third Party Content. "Third Party Content" means content from parties other than PARRCEL or its Users, such as Restaurants, available on the Services.
Restaurant(s): "Restaurant" refers to restaurants or food vendors listed on the PARRCEL Platform.
2.1 You represent and warrant that you are at least 18 years of age and fully competent under Indian law to understand and agree to these Terms.
2.2 You must comply with all applicable laws and regulations in India when accessing and using the Services. You agree to use the Services only in compliance with these Terms and in a manner that does not violate our rights or those of third parties.
3.1 PARRCEL may amend, update, or change these Terms at its sole discretion. You are responsible for reviewing these Terms periodically to ensure continued compliance. Your use of the PARRCEL Platform after any amendment constitutes your express acceptance of the updated Terms.
4.1 PARRCEL may provide translations of these Terms into other languages for your convenience. However, the English version governs your relationship with PARRCEL. In case of inconsistencies, the English version prevails.
5.1 PARRCEL strives to enhance user experience and may modify, suspend, or discontinue any or all Services without prior notice. We reserve the right to alter the content, products, or services on the Platform at any time.
5.2 The PARRCEL Platform or third-party app stores may include automatic updates or upgrades to the software. Unless your device settings prevent it, you agree to receive such updates, which may be required to continue using the Services.
5.3 If PARRCEL disables your account, you may lose access to the Services, account details, or any content therein.
5.4 PARRCEL may set limits on transmissions sent or received through the Services at its discretion.
5.5 Disclaimers:
6.1 Account Creation:
6.2 Other Terms:
7.1 Ownership: PARCEL LSB PRIVATE LIMITED owns the Services and PARRCEL Content, including all intellectual property rights under the Copyright Act, 1957 and Trade Marks Act, 1999. You may not use our trademarks or content without permission.
7.2 Your License: We grant you a personal, non-exclusive, non-transferable license to use the Services as permitted by these Terms.
7.3 PARRCEL License to Your Content: By submitting Your Content, you grant PARRCEL a perpetual, worldwide, royalty-free, sub-licensable license to use, modify, and distribute it for any purpose, including third-party partnerships.
7.4 Your Responsibility: You warrant that Your Content is original, lawful, and does not infringe third-party rights. Reviews must reflect genuine experiences without compensation.
7.5 Content Removal: We may remove objectionable or violating Content at our discretion without notice.
7.6 Third Party Content: We are not responsible for third-party content or links, and reliance is at your risk. We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms of Use and as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance. You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by us and different terms of use and Privacy Policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.
7.7 IP Notice and Take Down Policy: Parrcel has put in place IP Notice and Take Down Policy ("Take Down Policy") so that intellectual property owners could easily report listings that infringe their right to ensure that infringing products are removed from the site, as they erode Buyer and good Seller trust.
7.8 Intellectual property: We are either the owner of intellectual property rights or have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it including but not limited to user interface, layout format, Order placing process flow and any content thereof. You recognize that Parrcel is the registered owner of the word mark „Parrcel‟ and the logo & including but not limited to its variants (IPR) and shall not directly or indirectly, attack or assist another in attacking the validity of, or Parrcel‟s or its affiliates proprietary rights in, the licensed marks or any registrations thereof, or file any applications for the registration of the licensed marks or any names or logos derived from or confusingly similar to the licensed marks, any variation thereof, or any translation or transliteration thereof in another language, in respect of any products/services and in any territory throughout the world. If you become aware or acquire knowledge of any infringement of IPR you shall report the same at [email protected] with all relevant information.
You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal reference and you may draw the attention of others within your organisation to material available on the Platform. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Only the intellectual property rights owner can report potentially infringing products or listings through Take Down Policy by way of Notice of infringement in the specified format. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.
8.1 PARRCEL facilitates food ordering and delivery by connecting Users with Restaurants and Delivery Partners.
8.2 Your order request authorizes PARRCEL to place orders on your behalf with Restaurants.
8.3 Delivery:
8.4 Pricing: Prices are set by Restaurants and may change at delivery. The Restaurant‟s price prevails in case of conflict, except for PARRCEL‟s Delivery Charges.
8.5 General Terms:
9.1 You agree not to:
9.2 Non-compliance may result in account suspension and legal action.
10.1 Your use is governed by our Privacy Policy at link, compliant with the Information Technology Act, 2000. We may disclose information if required by law or to protect our rights.
10.2 You agree to our Content Guidelines at link, ensuring lawful and appropriate use.
11.1 The Services are provided "as-is" and "as-available." PARRCEL disclaims all warranties to the fullest extent permitted by law, including accuracy, completeness, or fitness for purpose, under the Consumer Protection Act, 2019.
12.1 PARRCEL and its affiliates shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, to the fullest extent permitted by law. Our liability is limited to the order value paid by you.
13.1 You agree to indemnify PARRCEL against claims arising from your Content, misuse of Services, or breach of these Terms.
14.1 You may delete your account via [email protected]
14.2 PARRCEL may terminate your access for violations or inactivity without notice, retaining data as needed.
15.1 Governing Law: These Terms are governed by Indian law, with exclusive jurisdiction in Hosur courts.
15.2 Severability: Invalid provisions are severed without affecting the remainder.
15.3 No Agency: No partnership or agency exists between you and PARRCEL.
15.4 Entire Agreement: These Terms, with the Privacy Policy and Guidelines, form the full agreement.
15.5 By using the Platform you represent and warrant that:
If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.
Non-assignmentYou shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
Governing law and dispute resolutionThese Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Hosur, India.
1. Details of the Company
2. Grievance Redressal Mechanism
i. Customer Care Channels
Additional Note
For Users residing in India, please note that, in compliance with the Information Technology Act, 2000 and the rules made thereunder, as well as the Consumer Protection Act, 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer, is provided above.
Important: PARRCEL does not solicit confidential information such as OTP, CVV, PIN, or card numbers through calls, emails, or any other means. Please do not disclose these details to fraudsters or imposters claiming to represent PARRCEL. You may report suspicious activities to [email protected]
Parrcel does not and cannot verify that Cooks have the right or ability to sell or distribute their listed products or services. However, Parrcel is committed to ensure that item listings do not infringe upon intellectual property rights of third parties.once an authorized representative of the rights owner properly reports them to Parrcel.